The money you receive from your Biotest Plasma Center plasma donations is loaded onto your reloadable Biotest Prepaid Mastercard which provides enhanced security with easy record keeping.
You can use the cash in your card for online transactions, at ATM’s, at restaurants, for gas and virtually anywhere a credit or debit card is accepted. The card is a fabulous alternative to money for almost all transactions.
And, you can easily check your reloadable Biotest Prepaid Mastercard balance by phone, text or online before using your card each time, so you’ll always know how much money you have on your balance. Plus, your Biotest Prepaid Mastercard is protected by “Zero Liability” if ever lost or stolen.
Learn more about your Biotest Prepaid Mastercard by reading the Frequently Asked Questions below and A Guide to Getting Started.
Your Biotest Prepaid Mastercard now has improved fees! Learn more about this by viewing the Fee Schedule.
To manage your Biotest Prepaid Mastercard login here.
Frequently Asked Questions
What should I do if my reloadable Biotest Prepaid Mastercard is declined?
The merchant will inform you of the decline and a fee will be applied*
To help prevent this, keep track of your balance by visiting the website or calling the Customer Service number 24/7 at (866) 326-8689 or text BAL to 445544. It is always a good idea to check your balance before you use your card.
Is there a fee to check my balance?
There is no fee to check your balance, question a transaction, change your PIN, or to report a lost
or stolen card. Simply visit the website or call the Customer Service number 24/7 at (866) 326-8689 or text BAL to 445544.
Is there a maximum balance I can only have up to?
There is no maximum balance. The more you donate, the more you earn.
Can I transfer funds to my Biotest Prepaid Mastercard?
No. Transferring or wiring any funds to this card is strictly prohibited.
What happens if my card is lost or stolen?
Unlike cash, your Biotest Prepaid Mastercard is covered by “Zero Liability” protection. If your card is ever lost or stolen, the card can be replaced, and the funds credited back to your account. It may take 7 to 10 business days to receive your replacement card.
Report lost or stolen cards immediately by calling Customer Service 24/7 at (866) 326-8689. It is recommended that you write down this toll-free number and keep it in a safe place in case both your card and the accompanying materials are lost or stolen.
Is there a fee for the replacement card?
There is no fee for the first replacement card. For subsequent replacement cards there is a $3.95 fee per card. To request a replacement card, please call Customer Service 24/7 at (866) 326-8689.
What if I want to donate prior to receiving my replacement card? In what form will I receive my payment in the meantime?
Don’t let not having a card in hand deter you from donating plasma—saving a life. Your funds will be automatically transferred to your replacement card and available for your immediate use.
What should I do when I’ve spent the original amount I put on the card?
A “zero balance” card is a great way to alert you that it’s time to come in for your next donation. But keep your card—even after the balance is depleted. Again, the card is “reloadable”.
What if I change my mind and want to return (cancel) a purchase?
Remember to save your purchase receipts, in case you have merchandise returns. Have your reloadable Biotest Prepaid Mastercard card handy and be prepared to present it at the time of a merchandise return. Store return policies may vary. You may receive a credit to your card, a cash refund or even a store credit, depending on the particular store. If the merchant’s return policy allows it, the merchant will credit the amount of the purchase back onto your card. This may take up to one week to process before the funds are available.
What is the account inactivity fee and how can I avoid it?
The account inactivity fee is only charged to accounts that do not have a payment made to the account or have not performed a transaction from the account in the last 90 days. It will not be assessed to an account if the balance is zero and it will not take your account negative.